Mobile browsing is getting more common. People scroll through social media on phones less. It’s essential that your customers understand not only the source of messages are coming from, but also the time they were sent. This is how you reach them in meaningful ways. Companies such as yours can communicate with their customers effortlessly via texts. There’s no need to fret about spam or you can chat live on Hangouts. Anyone can be connected all day long.
That’s right you read that right. It is possible to make your company’s phone number to be text-enabled. This allows customers and employees to communicate more consistently. Employee misuse of their phones is decreased since they can forward calls or messages without concern about the accuracy. Voicemail systems will automatically update every time employees leave early.
What is Landline Texting?
With a business number it is possible to text customers. You might think that sending your customers a text message is the only method of communication with them. However there are other options for your data. The texting software for businesses allows messages via SMS (Short Message Service). These messages can be sent straight from your landline at any time of the day, if you have access to your area code.
Can customers text my landline?
Although your customers can’t send messages to your landline number However, they are able to send messages directly to the phone number. This is because you’ve installed a business texting program that can support this feature! This is a great method to convert more leads, and also increase your revenue. It also saves time when you send out sales notes or invoices by emailinstead of manually calling people.
People appreciate convenience, and the number of leads that are contacting you via text is steadily on increasing. It enables them to contact you when they’re on their way or just need some quick guidance. Although it may seem small the fact that you have your contact details on this form helps prospective customers to search for the things that interest them. This can lead to more conversion rates for advertising campaigns that target these people.
Why should you use your business line to send texts to customers?
1. Inbox for your team
The company line or the team’s email address can function as an open chat room, where everyone can have a chat. This platform makes it easy for everyone to see all the information, and also allows customers to text their order “Your order is ready for pickup”.
2. Tracks texts that have been sent and received. messages
Tracking text messages from a single line makes it easy to know what’s happening from both sides of the conversation. Employees can rest assured that they treat customers with respect and make use of corporate-approved messaging to clarify any confusion. The conversations will also serve as an audit log , so that there aren’t any problems or complaints later on in the future.
Text messages are a wonderful method to communicate with your customers seeking details about your services. They can be kept informed on the most recent happenings in real time and see how many people have been asking questions in particular, so that it will help inform marketing strategy going forward.
For more information, click concierge business texting service